Return Policy

At ROOMROOT SDN. BHD. (202501037933 / 1639342-A), we are committed to providing high-quality home organizing products and storage solutions to our customers. If you are not fully satisfied with your purchase, we’re here to assist you with a fair and transparent refund process. Please review our detailed Refund Policy below:

1. Eligibility for Refunds

  • Refunds are applicable only for items purchased directly from ROOMROOT’s official website or authorized sales channels.
  • To be eligible, returned items must:
    • Be initiated within 14 days from the date of delivery.
    • Be unused, unassembled, and in the same condition that you received them.
    • Be in the original packaging, with all manuals, labels, and accessories included.
  • Proof of purchase (e.g., order number or receipt) is required to process your refund.

2. Non-Refundable Items

For hygiene and safety reasons, refunds are not available for:

  • Opened or used bathroom and kitchen storage items.
  • Clearance, promotional, or discounted items (unless defective).
  • Customized or special-order products.
  • Gift cards, vouchers, or digital items.

3. Damaged, Defective, or Incorrect Items

  • If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery at roomroot.sb@outlook.com or +6017 413 9969.
  • Kindly provide supporting photos/videos of the issue.
  • Once verified, we will arrange for a replacement, exchange, or full refund at no cost to you.

4. Refund Process

  1. Contact our Customer Service team to initiate a refund request.
  2. Return the item to our address:
    No. 5-2 (Level 2), Jalan Kuchai Maju 8, Off Jalan Kuchai Lama, 58200 Kuala Lumpur, W.P. Kuala Lumpur.
  3. Once the returned product is inspected and approved, we will notify you of the outcome.
  4. Approved refunds will be processed within 7–14 business days to your original payment method.

5. Shipping Costs

  • Original shipping fees are non-refundable (unless due to our error).
  • Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
  • For items valued above RM200, we recommend using a trackable courier service or purchasing shipping insurance.

6. Partial Refunds

Partial refunds may be granted in cases where:

  • Items are returned not in their original condition (damaged, missing parts not due to our error).
  • Returns are requested outside the standard return window but are considered for exceptional reasons.

7. Late or Missing Refunds

  • If you have not received your refund within 14 business days, please check with your bank or card issuer.
  • Refund processing times may vary depending on your payment provider.
  • If the issue persists, contact us at roomroot.sb@outlook.com.

8. Exchanges

  • Exchanges are available for products of equal or lesser value, subject to stock availability.
  • If the desired replacement is unavailable, you may opt for a refund or store credit.

9. Updates to Policy

ROOMROOT SDN. BHD. reserves the right to amend or update this Refund Policy at any time without prior notice. The updated version will be posted on our website and will take effect immediately.