Privacy Policy

At ROOMROOT SDN. BHD. (202501037933 / 1639342-A), your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you interact with our website, services, and customer support channels. By using our website or making a purchase, you agree to the practices described below.

1. Information We Collect

We may collect personal and non-personal information from you in the following ways:

  • Personal Information (provided by you):
    • Name, contact number, email address, and shipping/billing address.
    • Payment details (processed securely via third-party providers; we do not store full credit/debit card numbers).
    • Any information you provide when contacting us (via email, phone, or forms).
  • Non-Personal Information (collected automatically):
    • IP address, browser type, device information, and browsing behavior on our website.
    • Cookies and analytics data that help us improve user experience.

2. How We Use Your Information

We use your information for the following purposes:

  • To process, confirm, and deliver your orders.
  • To provide customer support and respond to inquiries.
  • To send updates about orders, promotions, and new products (only if you subscribe).
  • To improve website performance, design, and user experience.
  • To comply with legal obligations and prevent fraudulent activities.

3. Sharing of Information

We do not sell, rent, or trade your personal data. However, we may share information with:

  • Trusted third-party service providers (e.g., courier partners, payment gateways, IT support) solely for completing transactions and deliveries.
  • Regulatory or legal authorities, if required by law or to protect our rights and property.

4. Data Protection & Security

  • We implement SSL encryption, firewalls, and secure servers to protect your personal data.
  • Payment information is processed through PCI-DSS compliant payment gateways; we do not store sensitive card details.
  • Only authorized personnel have limited access to customer data.

5. Cookies & Tracking

  • Our website uses cookies to enhance browsing, remember preferences, and analyze traffic.
  • You may disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

As our customer, you have the right to:

  • Access, update, or correct your personal data.
  • Request deletion of your information (unless retention is required by law).
  • Opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

7. Data Retention

  • We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

8. Third-Party Links

  • Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.

9. Policy Updates

  • ROOMROOT reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us:

📞 +6017 413 9969
📧 roomroot.sb@outlook.com
🏢 No. 5-2 (Level 2), Jalan Kuchai Maju 8, Off Jalan Kuchai Lama, 58200 Kuala Lumpur, W.P. Kuala Lumpur.