Shipping Policy

At ROOMROOT SDN. BHD. (202501037933 / 1639342-A), we aim to deliver your home organizing and storage solutions quickly, securely, and in excellent condition. Please review our detailed Shipping Policy below:

1. Shipping Coverage

  • We currently ship within Malaysia (Peninsular Malaysia, Sabah & Sarawak).
  • For international orders, kindly contact us directly at roomroot.sb@outlook.com before placing your order to confirm availability and costs.

2. Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).
  • Orders placed after 3:00 PM will be processed on the next business day.
  • During peak seasons, sales, or promotional events, processing may take longer. Customers will be notified of any delays.

3. Shipping Duration

  • Peninsular Malaysia: 2–5 business days.
  • Sabah & Sarawak: 5–8 business days.
  • Delivery times are estimates and may vary due to courier operations, weather conditions, or unforeseen circumstances.

4. Shipping Fees

  • Flat Rate (Peninsular Malaysia): RM10 per order.
  • Sabah & Sarawak: RM18–25 depending on package weight and courier rates.
  • Free Shipping: Available for orders above RM300 (Peninsular Malaysia only).

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • Customers can track their orders directly through the courier’s official website or customer service hotline.

6. Packaging & Handling

  • All products are carefully packed to prevent damage during transit.
  • Fragile items may include additional protective packaging (bubble wrap, cushioning, or reinforced boxes).
  • In the event of damaged packaging upon delivery, please take photos before opening and contact us immediately.

7. Failed Deliveries & Re-delivery

  • If the courier is unable to deliver due to incorrect address details, absence of recipient, or refusal to accept, the package may be returned to us.
  • Re-delivery charges will apply and must be borne by the customer.

8. Pre-Orders & Out-of-Stock Items

  • If your order includes pre-order items, shipping will only take place once all items are available.
  • Customers may request split delivery (extra shipping fees may apply).

9. International Shipping (upon request)

  • International shipping is available on a case-by-case basis. Costs, duties, and import taxes are the responsibility of the customer.
  • Delivery timelines vary depending on the destination country and customs clearance procedures.

10. Customer Support

For shipping-related inquiries, please reach out to us at:
📞 +6017 413 9969
📧 roomroot.sb@outlook.com
🏢 No. 5-2 (Level 2), Jalan Kuchai Maju 8, Off Jalan Kuchai Lama, 58200 Kuala Lumpur, W.P. Kuala Lumpur.